FAQ's
The ClubCard
You can use the ClubCard in all shops with the ClubCard symbol.
The ClubCard is free of charge - you just have to sign up in one of the participating shops.
You will be able to receive bonus points as soon as you have filled in the application folder in the
shop. It will also be possible to sign up at this site under NEW MEMBER.
Advantages with the ClubCard
With your ClubCard you receive 2% bonus on every purchase - and at special occasions up to 10%.
The points will be credited to your personal club account.
You will also receive news about the latest fashion and trends. You will receive invitations for
events and special activities in your shop.
You can contact our free ClubService hotline 00800 77 11 7000 at your disposal Monday-Friday 10-16.
Bonus points
100 bonus points are equivalent to DKK 1. If you buy articles in a value of DKK 200, a bonus amount of
DKK 4 (2%) is calculated. This amount of DKK 4 is converted into 400 bonus points and we will credit
your account with the points.
You can check your bonus account on your personal account under TRANSACTIONS.
Your bonus points are valid 24 months.
Bonus value
100 bonus points = 1 DKK.
If you buy for 200 DKK, you will receive 2% bonus - equivalent to 400 bonus points.
When will I receive a bonus cheque?
When you have reached 5.000 bonus points, you will receive a bonus cheque of 50 DKK in the following month.
Your bonus cheque is valid for 24 months.
Lost the ClubCard
If you have lost your ClubCard, please call ClubService 00800 77 11 7000 immediately, or write an
email to CLUB@PartTwo.com. The card will be blocked, and you will receive a new card for free.
This is also the case, if the card is damaged. ClubService will make sure to move the points from
your old card to the new card.
Forgotten ClubCard
If you have forgotten your ClubCard, you cannot receive any points.
But if you come back to the shop within 8 days with the ClubCard the shop staff will make sure that
your points are registered on your account.
Changes of personal data
If you want to change your address or preferred shop, please access your personal account and
change it under PERSONAL DATA. You can also contact ClubService either by phone or mail.
Change of the password
After the first Log-in with the 4-figure temporary password, which you will find in the application
folder you can change your password under PASSWORD DATA.
Forgotten the password
If you have forgotten your password, you can contact the Part Two ClubService directly on the freecall
number: 00800 77 11 7000. Or send an e-mail to: CLUB@PartTwo.com. Please only use the e-mail address
that you submitted when you registered online so that we can send you your password straight away.
Contact
If you have any questions about the club, you should always contact ClubService
ClubService
P.O. Box 92 01 10
90266 Nürnberg, Tyskland
ClubService freecall (from a fixed telephone): 00800 77 11 7000
ClubService not freecall (from a fixed telephone or mobile phone): + 45 32 66 75 10
Email: CLUB@PartTwo.com
Opening hours: Monday - Friday: 10am - 4pm